Refund and Return Policy

Effective Date: February 22, 2025

At Rawtopix, we are committed to delivering premium women’s business fashion while ensuring customer satisfaction. If you’re not fully satisfied with your purchase, our easy return and refund policy ensures a smooth process, as detailed below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days of purchase.

  • Items must be unused, unworn, and unwashed, with original tags and packaging intact.

  • Final Sale items, Gift Cards, and Customized Products cannot be returned.

  • A valid proof of purchase (receipt or order confirmation email) is required for returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support Team at info@rawtopix.xyz with your order number and reason for the return.

  2. We will provide you with a Return Authorization Number (RAN) and return instructions.

  3. Securely package the item(s) and include the RAN in the shipment.

  4. Ship the return package to:

    Rawtopix Returns Department
    4968 Sherwood Circle, Spofford, New Hampshire
    Phone: 337-216-9242

Note: Return shipping costs are the customer’s responsibility, unless the item was received damaged or incorrect.

3. Refund Process

Once we receive and inspect your returned item(s), we will process your refund:

  • Approved refunds will be issued to the original payment method within 5-10 business days.

  • If the return is denied, we will notify you with the reason and ship the item back to you.

  • Shipping costs are non-refundable, unless the return is due to an error on our part.

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please place a new order and return the unwanted item for a refund.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days at info@rawtopix.xyz. We will process a replacement or refund, including return shipping costs.

6. Contact Information

For any questions regarding our Refund and Return Policy, please contact us: